Last Updated: 6 November 2026
Maxi Cab Service respects your privacy and understands the importance of protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you.
This policy applies when you visit our website, contact our team, request a quote or make a taxi or maxi cab booking in Melbourne.
We collect information needed to respond to enquiries, arrange transport and provide customer support.
Personal and Contact Information
When you contact us or request a booking, we may collect your name, phone number, email address and other details you provide.
Booking and Travel Information
We may collect pickup and drop-off locations, travel dates, passenger numbers, luggage requirements and special transport requests. This helps us understand your journey and arrange suitable transport.
Payment Information
Payment-related information may be processed when you pay for a booking or service. The information handled depends on the payment method and payment provider used.
Website and Device Information
When you visit our website, certain technical information may be collected, including your IP address, browser type, device information and website interactions.
Location Information
We may use location details you provide for pickup arrangements, journey planning and booking coordination. Any additional location tracking depends on the systems and permissions involved.
Maxi Cab Service uses personal information for purposes connected with its transport services and business operations.
These purposes may include:
Processing booking requests and providing transport services.
Confirming pickup details and communicating journey information.
Responding to enquiries, feedback and customer support requests.
Processing payments and maintaining relevant transaction records.
Managing booking changes, cancellations and service-related issues.
Improving website functionality and customer communication.
Meeting applicable legal and regulatory obligations.
We may also use contact information for promotional communications where permitted by law. You can request to stop receiving these messages.
We aim to collect only information reasonably needed for the relevant purpose.
Some personal information may need to be shared to arrange transport or support our business operations.
Transport and Service Providers
Relevant booking details may be shared with drivers, transport partners or service providers involved in delivering your requested journey.
Payment and Technology Providers
Information may be handled by third-party providers that support payment processing, website functionality, booking administration or customer communication.
Legal Requirements
We may disclose information when required or authorised by Australian law, including responding to lawful requests from relevant authorities.
Business Changes
If the business undergoes a sale, merger or restructuring, relevant information may be transferred where legally permitted.
We do not authorise service providers to use customer information for unrelated purposes simply because it has been shared for a booking.
You can contact Maxi Cab Service to ask about personal information we hold about you.
You may request access to your information or ask us to correct details that are inaccurate, incomplete or outdated.
If you receive promotional emails, you can use the unsubscribe option where available or contact us directly.
You can also manage certain website permissions through your browser or device settings.
Requests to access, correct or delete information will be considered in accordance with applicable law. Some information may need to be retained for legal, financial or operational reasons.
We recognise that customer contact details, travel information and payment-related records require careful handling.
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
However, no internet transmission or electronic storage system can be guaranteed completely secure.
Customers should avoid sending unnecessary sensitive information through general enquiry forms or email.
If you believe information provided to us has been accessed or used without permission, please contact us so the matter can be reviewed.
Our website may use cookies or similar technologies to support website functionality and understand how visitors interact with online content.
Cookies are small files that websites may store on your device. Depending on the website configuration, they can help remember preferences or provide information about website usage.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website features.
Any use of analytics, advertising cookies or third-party tracking technologies should be explained according to the tools actually operating on the website.
Maxi Cab Service may update this Privacy Policy to reflect changes in business operations, website features, information-handling practices or applicable legal requirements.
The latest version will be available on this page, together with its updated revision date.
We encourage customers to review this policy periodically, particularly when using new booking or payment features.
For questions about this Privacy Policy, requests to access or correct personal information, or concerns about how your information is handled, you can contact Maxi Cab Service using the details below.
Business Name: Maxi Cab Service
ABN: 31 229 708 113
Phone: 0483 027 583
Email: bookings@maxicabsservice.com.au
Business Address: 1/530 Little Collins Street, Melbourne VIC 3000
Website: https://maxicabservice.com.au/
We will review privacy-related enquiries and respond in accordance with applicable Australian privacy requirements.
